Guests ask before they arrive and while they are there
How do we find the place, what is provided, are pets allowed, what is the check-in time, what is nearby. Write the answers once. vaki.chat gives them to every guest, whatever the hour, so you are not answering the same message from a car park.
If something is not in your notes, vaki.chat asks the guest for an email address and tells you.
What vaki.chat does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- vaki.chat does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
- It is a front desk for questions. It is not a booking engine and it is not a door or key system.
Which plan
If guests find you through your own website, Starter ($89 a month, up to 250 guest replies) puts the chat there. If you get more questions than that, Medium ($289 a month) takes up to 2,000 replies.
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no contract, and the prices are final.
Questions
Can vaki.chat help when nobody is on site?
It answers questions from your information at any hour. It cannot do anything physical, so it is a front desk for questions, not a check-in system.
What if a guest asks something that is not in my notes?
vaki.chat asks for an email address and tells you straight away.
Do guests need to speak English?
No. vaki.chat answers in 13 languages, in the language the guest wrote in.
Is there a contract?
No. There is no contract. The first 14 days are free and nothing is charged until day 15.
Also: vaki.chat for B&Bs with no front desk · vaki.chat for guesthouses and B&Bs · Answering guests in their own language