Built for guests who write in their own language
vaki.chat answers in thirteen languages, including German, French, Dutch, Danish, Spanish, Italian, Polish and Russian, as well as English and Icelandic. The guest does not pick a language from a menu. They write in theirs and get an answer in theirs.
You set vaki.chat up in English. Your prices, times and policies are written once, and every guest gets the same facts in their own language.
Who it suits
- Hotels, guesthouses, B&Bs and hostels that get questions at night or in a busy check-in hour.
- Tour operators, guides and activity providers whose staff are out working when guests write.
- Any business with an English website that gets guests from other countries.
What vaki.chat does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- vaki.chat does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
Prices in US dollars or euros
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no contract, and the prices are final.
vaki.chat is run from Iceland. The privacy policy names the services vaki.chat uses and says what is kept and for how long. Read it before you decide.
Questions
Do I need an Icelandic business to use vaki.chat?
No. Any hospitality or tour business can use it. vaki.chat is run from Iceland and invoices in US dollars or euros.
Which languages can my guests write in?
Thirteen: Icelandic, English, German, French, Chinese, Japanese, Polish, Spanish, Italian, Dutch, Danish, Russian and Korean.
Can I invoice in euros?
Yes. Starter is EUR 79 a month, or $89 in US dollars. The first 14 days are free and nothing is charged until day 15.
Does vaki.chat take bookings?
No. It answers questions from your information and passes anyone who wants to book to you.
Also: vaki.chat for hotels · vaki.chat for tour operators · Answering guests in their own language