Small teams cannot answer all day
A guide, a boat skipper or a two-person activity business has no one to sit at a desk. Messages wait until the evening, and a guest who wants an answer now books with whoever replies first.
vaki.chat is set up once with your tours or activities, meeting points, what to bring, age limits and policies. After that it answers those questions on your website at any hour.
What vaki.chat does and does not do
- It answers from the information you give it, and when the answer is not there it asks the guest for an email address and tells you straight away.
- It reads your website to build the first version of its file. You check every line before it answers a guest.
- Your staff open one page, read the question and the whole conversation, and reply. The reply lands in the guest's own thread.
- vaki.chat does not take bookings or payments. It answers questions from your data and passes anyone who wants to book to you.
Safety decisions stay with you
vaki.chat never judges whether an outing is safe or going ahead. In Iceland, when the Met Office has a warning in force, it passes on the Met Office's own wording, word for word, in Icelandic or English, points to Veðurstofan and Vegagerðin, and tells you it was asked. The decision stays with you.
What it costs
Starter is $89 a month for up to 250 guest replies, with chat on your own website. Small is $159 (up to 500 replies), Medium is $289 (up to 2,000 replies) and Large, with phone, is $769 (up to 6,000 replies). The first 14 days are free on every plan. You add a card to start, nothing is charged until day 15, and if you cancel before then you pay nothing. You can be invoiced in US dollars or euros (Starter is $89 or EUR 79 a month). There is no contract, and the prices are final.
Questions
Is vaki.chat worth it for a one-person business?
Starter is $89 a month for up to 250 guest replies, with chat on your own website. The first 14 days are free, and there is no contract.
What does it need from me?
Your website. vaki.chat reads it and builds the first version of its own file. You read it through and correct anything wrong before it answers a guest.
What if a guest asks something it does not know?
It asks for an email address and tells you straight away. You open one page, read the conversation and answer.
Does it take bookings?
No. It answers questions from your information and passes anyone who wants to book to you.
Also: vaki.chat for tour operators · Answering guests in their own language · vaki.chat compared with live chat and answering services